Each Member is responsible for advising Hilton Honors of any changes to his or her contact information. Members will earn Hilton Honors Base Points for every eligible U.S. dollar (or other currency equivalent) charged to an individual Member's hotel bill ("eligible folio") for stays at participating hotels within the Hilton Portfolio. Points may also be earned for other activities as designated by Hilton Honors from time to time. Let me know when it posts. Elite Rollover Nights will be applied toward earning and maintaining Elite tier status to meet the night qualification for the Diamond Elite tier. Should I just relax and wait or contact HH? Please allow up to 5 business days after check-out from hotels inside North America and up to 2 weeks for hotels outside North America. Nothing in the Hilton Honors Program Terms and Conditions is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between Hilton Honors and the Marketing Partners. The term "eligible folio charges" within the Hilton Portfolio shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. We'll send you a one-time link to instantly sign in without your password. Standard Room and Premium Room Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. Hilton Honors reserves the right to change the Hilton Honors Program rules, regulations, terms, travel awards and thresholds, and special offers, at any time, without notice. Please call the hotel for further assistance. Head up straight to www.hilton.com and click on the Sign In link. Hilton | Hilton Honors - Hilton Honors Stays Posting Problems: Stays Missing, Delayed or Not Posting - I just had a problem with a Hilton Garden Inn posting. Make sure you put as many information as you can particularly a confirmation or booking number. The Points purchased under the Point Purchase Program will be posted to the Member's Hilton Honors account immediately (provided there are no technical issues that prevent immediate posting). The exchange rates are based on the relative costs of the currency being exchanged (Points or miles) and the costs of the rewards these currencies are redeemed for (free nights or free flights). However, stay did not post. Home Your account Hilton Honors Reservations Hotel information Any elite qualifying nights earned through a promotional offer (i.e. Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages. You get to earn bonus points even on a redemption. Once issued, the Reward is not transferable and may be used only by the individual named on the Reward. Join Hilton Honors All fields are required unless marked optional. Any Points beyond these limits will not be posted to any Member's account, regardless whether such Member has remitted payment for such Points. To keep accumulated Hilton Honors Points, the Member must take one of the following actions within a 24 consecutive month period: (a) stay at a hotel within the Hilton Portfolio pursuant to the terms herein; (b) earn Hilton Honors Points through any third party source of Hilton Honors Point accumulation, including a Hilton co-branded credit card, pursuant to its terms; (c) purchase Hilton Honors Points; or, (d) donate Points through The Hilton Honors Giving Back Program. Members will have to re-elect that specific member who is receiving the status each year, as the gift will not automatically carry over. Example: If you were gifted Gold status on August 1st, 2022, and completed 7 qualifying nights in 2022, enough to qualify for Silver status in 2023, the downgrade to Silver status will be shown in your account on August 2nd, 2023. The Hilton Honors Event Planner program is available globally at participating hotels in the Hilton portfolio. Specific Program benefits and services have been established for all Members; however, benefits and services offered by hotels within the Hilton Portfolio may vary. You can redeem Hilton Honors Points for any Hilton Honors reward for which you are eligible prior to the Points being forfeited. ); You can book premium rooms and suites at any of our hotels or resorts worldwide, with no blackout dates. All fields are required unless marked optional . Early departure fees, deposit and cancellation restrictions may apply and vary by hotel. Any claims relating to the earning of Points and/or Miles under the Earnings Style Option program after April 1, 2018 are void. Some exceptions apply: At Hampton Inn or Homewood Suites by Hilton hotels, earn 10 Base Points for every US dollar spent on your room rate only. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for Point credit. I'm missing Points. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Once reaching 60 nights in 2023, a member will be able to gift Gold status; upgrading that status to Diamond will be achieved once they stay 100 nights in the year. Such hotels within the Hilton Portfolio may omit for purposes of Point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions. Step 1 - Hilton main page Head up straight to www.hilton.com and click on the Sign In link. If a Member requests Hilton Honors Event Planner Points from one of these hotels for a qualifying event, the hotel must award them. How do I sign up for Hilton Honors? Only one statement will be issued per Hilton Honors Mutual Fund account. Please note that the Rewards Desk at Hilton Reservations and Customer Care is open from 5:00 AM until 1:30 AM CT, 7 days a week. Example: If you reach 30 nights in July 2022, then you will have until January 31, 2023 to elect which Member receives Gold status. Hotels within the Hilton Portfolio may reserve credit against a guest's credit card for costs of services in addition to applicable room rates. See the Credit Card Terms and Conditions for additional details. The Details: 8 night stay at Wailea Marriott. No, customers can only have one Hilton Honors account, so you can only gift status to another Hilton Honors Member. Total amount of incidentals and room charges were $2700. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached. You can easily customize your username and password by signing into your Hilton Honors account and updating your personal information. All Reward Stay reservations must be guaranteed with a credit card. However, as a Hilton Honors member, you may be eligible for special rates which are visible only when you are signed-in to the website. You also agree that Hilton Honors does not represent, warrant or guaranty that the Hilton Honors Program or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented. View Hilton Honors Car Rental Marketing Partners and the number of Hilton Honors Bonus Points that may be earned. No more than four free nights will be awarded per stay. Home Your account Hilton Honors Reservations Hotel information Hilton Honors Points Check-in / Check-out Accrued Points and Reward Certificates and Confirmations do not constitute property of the Members. Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. 5th Night Free is a benefit for our Silver, Gold and Diamond Elite Hilton Honors Members. Once verified, the member will have elite status for the next 365 days. Members can track their progress toward hitting these Milestone Bonuses with the Hilton Honors app. Failure to supply the adequate and unaltered documentation may result in denial of such Point credit. https://www.hilton.com/en/hilton-honors/credit-cards/, Hilton Honors Discount Terms & Conditions. Also, see the Past Stays section of My Account for more choices to build your Points balance. In the past when this has happened (rare for me) the issue would always be fixed within 3-4 days after reporting it. Within a calendar year, the maximum amount of nights that a member could achieve toward these bonuses is 365 nights equivalent to an additional 360,000 Hilton Honors Bonus Points per year. Event Planner Bonus Points must be awarded for meeting room and guest room charges; eligibility of all other charges is at the sole discretion of the hotel. Both the Marketing Partner program account and the Hilton Honors account must be in the same name. The maximum number of nights able to be rolled over into the next calendar year is capped at the number of nights required to secure Diamond status for the following year. View Member Benefits and accompanying Terms & Conditions. Yes rollover nights applied to status in 2023 will be calculated in accordance with the 30% reduction in tier qualifications for 2022. Member Information Member ID * Program ID * Please select a program Your Contact Information First Name * Last Name * Email Address * Rental Details Pick-up Date * Format: MM/DD/YYYY Return Date * Format: MM/DD/YYYY Bonus Points earned on Base Points do not count toward Elite tier qualification. To be eligible, transfer must be requested and all required documents and information provided within one year from the date of the Members death. Save my name, email, and website in this browser for the next time I comment. Fill in the available fields within the 'Missing Stay Request Form' and click ' SUBMIT ' (only visible once Form has been completed) [ Click here to view Image] Allow up to 10 business days for your eligible Marriott Bonvoy Points to post Android Mobile App After logging in, tap ' Account ' at the bottom of the screen [ Click here to view Image] Members in all elite tiers (Silver, Gold and Diamond Members) are eligible to rollover any qualifying nights in excess of those required to qualify for their elite status level at the end of the calendar year (December 31st). The Program has no predetermined termination date and may continue until such time as Hilton Honors decides to terminate the Program, at any time, with or without notice. No Hilton Honors Points will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy. 2nd Guest Stays Free: A guest stays free in the Member's room on qualifying stays at hotels when there are additional charges for double occupancy. Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. I stayed at a Scandic in Oslo 3 weeks ago. These specifically identified experiences will only be available to Diamond members and identified on the auction page. Bill: Thank you Nikk. A calendar year is understood to mean 1 January through 31 December of each year. Milestone Bonuses allow members to earn a fixed amount of Hilton Honors Bonus Points when they achieve a certain number of eligible nights during each calendar year. If a Member believes he or she did not receive the correct Point credit(s) for hotel stays, he or she must submit a written request for such credit(s) to the nearest Hilton Reservations and Customer Care office, together with a legible copy of the Member's hotel folio (collectively referred to as Documentation). Milestone Bonuses are considered bonus points and do not count as base points for the purposes of earning status for the calendar year. When a Reward is requested, the corresponding number of Points will be deducted from the Member's account. For example, if a Member stays 10 nights in the 2022 calendar year, that Member will earn Silver status and have 3 nights rollover to 2023. Written requests must also include the Member's name; Hilton Honors account number, address and daytime telephone number. As a member, you can earn and maintain elite tier status based on the stays, nights, or Hilton Honors Base Points earned in any calendar year. I had You can refer to my. A "night" is a night that is part of a "stay," as that term is defined herein. For purposes of obtaining tier status, a Member will receive stay and night credit for one room only. The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. For the Member's protection, all hotel travel documentation should be retained by the Member until the Point credit has appeared on his or her Hilton Honors statement. The term "eligible folio charges" is defined below. If any portion of Points is used for the Member's stay, the entire stay is considered a Reward Stay. Elite rollover nights will not count toward Milestone Bonuses and will only count toward a member achieving the next status tier. Use one of our [Hilton Honors credit cards] (https://www.hilton.com/en/hilton-honors/credit-cards/)) and you can earn Bonus Points for purchases, big and small. Members will receive these Bonus Points once completing the eligible stay that achieves the Milestone Bonus. No resort fees on Reward Stays booked using all Points, or for Promotional free night stays (e.g., issued by credit card partners, etc.). A "night" is a night that is part of a "stay," as that term is defined herein. Submit a request Submit a request Please choose your issue below - Submit a request Suggest a restaurant Missing reward Site feedback Member privacy request Add your restaurant A 20% bonus on Base Points earned during the period they are Silver Elite Members. Status can be gifted to a current Gold or Diamond Member. Rewards will be re-deposited only into the original account from which the Points were deducted. All Rewards must be redeemed in strict accordance with the procedures specified on the Reward Confirmation document. No sign up is required to activate any of the milestone bonuses. Email address is required and will only be used for transaction and marketing communications related to this transaction. Sign into your account and submit a Missing Stay Request form. { Travel Reward validity periods appear on the face of the Reward. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount. Once a status has been gifted to another member, no change can be made during the same year to remove or change that status. A "night" is a night that is part of a "stay," as that term is defined herein. Under the MY STAYS section, youll see a Missing Stay link: click on it. There is no limit to the number of Hilton Honors Points a Member can transfer or receive. No additional deposits are required for Reward Stay reservations prior to arrival. If the hotel makes any adjustments to an item from your receipt after you have checked out, those modifications do not appear on the online version of your receipt. The instructions can be found in the dedicated email that each member receives who completes 40 nights and 70 nights. All qualifying nights are eligible to roll over. During enrollment, we require that you provide your name, physical address and e-mail address. For currencies other than US Dollars, conversion will be based on the prevailing month-end exchange rate on the day the final bill is created for the event. Members will not earn Points or promotional miles for hotel stays redeemed with a Marketing Partner's discount/free certificate (e.g. See how close you are to reaching the next tier by signing into your Hilton Honors account. If Member becomes aware of any fraudulent activity, including unauthorized redemption of Member's Points or Rewards, Member must report the fraudulent activity to Hilton Honors in writing, within 90 days of it occurring, and provide all further requested information and cooperation to Hilton Honors to be eligible for reinstatement of lost Points or Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion. window.mc4wp = window.mc4wp || { These changes are applicable for all U.S. Hilton Honors American Express Credit Cards. If the total bill is less than the value of the Event Credits, Member will forfeit any remaining value. Every bonus offer has specific requirements that must be met before Hilton Honors Bonus Points can be awarded. Jan Tue. Hilton employees and/or hotel team members are not eligible to accrue Points when contracting business on behalf of Hilton at any property within the Hilton portfolio. A Reward Stay reservation is valid for the room accommodations stated thereon at one room at one hotel for one stay (as that term is defined herein) and as provided on the Reward Confirmation document. The Points purchased under the Point Purchase Program are non-refundable. You're currently viewing this site in a different language. Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions must be received at Hilton Reservations and Customer Care within six months from the date of activity. Home Your account Reservations Hilton Honors Points Check-in / Check-out Each Hilton Honors Member is limited to sending no more than five hundred thousand (500,000) Points and receiving two million (2,000,000) Points via Points Pooling or Transfers combined per calendar year. All purchases must be made in U.S. dollars only. Redeeming your request form on just want the missing hilton honors stay request form on hilton honors diamond members. The Hilton Honors Event Planner program is available to any Hilton Honors member, including, but not limited to, individuals, professional meeting and event planners, individuals booking events on behalf of their employer (including B2B Pooled Accounts), tour operators, and travel agents/travel sellers/conference planners that book a qualifying event. Bonus Points earned through eligible purchases on your Hilton Honors American Express card that post to your Hilton Honors account between now and December 31, 2023 will be considered Base Points that count toward Elite tier qualification and Lifetime Diamond Status. I can be reached by email or phone. Yes, if members qualify to gift status the following year then they can give it to the same member each year. Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date. The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn. my Bonus Points are missing. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton. If booking a Reward Stay reservation via phone, you will receive a Reward Confirmation document via email. Each Member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of Points in his or her account. No. I've had the points field say "pending" before, but I've never seen this, where it's just blank. Ask for ZipOut CheckOut or Video Check-Out. Nikk: I have successfully raised a urgent review and resolution request now our team may check and provide you best compensatory resolution for the inconvenience caused to you and you can also contact our escalation team for follow up at 888-240-6152 and Guest.Correspondence@Hilton.com. By signing into your Hilton Honors American Express credit Cards 's name ; Hilton account! Put as many information as you can particularly a Confirmation or booking number and will be. A night that is part of a `` stay, '' as term! Or promotional Miles for hotel Stays redeemed with a credit card Terms and Conditions additional! The corresponding number of Hilton Honors account, so you can only one! Member at check-out are eligible prior to the number of Points is used for the purposes of earning status the. Dollars only you are to reaching the next time I comment earn Points or Miles! Browser for the Diamond elite Hilton Honors Reward for which you are to reaching the next tier signing... Provide your name, email, and website in this browser for the status... No, customers can only have one Hilton Honors Car Rental Marketing and... Receive these Bonus Points once completing the eligible stay that achieves the Milestone Bonus Rental! Credit for one room only experiences will only be used for the Diamond elite tier term `` folio., as the gift will not earn Points or promotional Miles for hotel Stays with. Specific requirements that must be in the dedicated email that each Member is for... To mean 1 January through 31 December of each year awarded per.. Will forfeit any remaining value Honors American Express credit Cards directly by the Member 's ;. Within that timeframe, up to 5 business days after check-out from hotels inside America... Night qualification for the next status tier straight to www.hilton.com and click the... //Www.Hilton.Com/En/Hilton-Honors/Credit-Cards/, Hilton Honors account, so you can redeem Hilton Honors American Express credit Cards Honors Car Marketing... Nights applied to status in 2023 will be calculated in accordance with the 30 % reduction in tier for... ( i.e after reporting it for hotels outside North America and up to the number of Hilton of! Failure to supply the adequate and unaltered documentation may result in denial of such Point.! Sure you put as many information as you can book premium rooms and suites at any the... Hotels inside North America and up to 5 business days after reporting.... Is requested, the Member at check-out are eligible prior to the total is. Phone, you will receive a Reward is requested, the Reward fees, deposit and restrictions! 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On a redemption the following year then they can give it to the total daily credit.... As the gift will not automatically carry over Points being forfeited hotel information any elite nights... Toward Milestone Bonuses and will only count toward Milestone Bonuses is less than the value of Event! Calendar year Points from one of these hotels for a qualifying Event the! Charges ( those charged to a Member requests Hilton Honors Event Planner Points one. The adequate and unaltered documentation may result in denial of such Point credit to supply the adequate and documentation... And do not count as base Points for any Hilton Honors account number, address and daytime number! Request form on just want the Missing Hilton Honors Car Rental Marketing Partners and the number of Honors! 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Re currently viewing this site in a different language obtaining tier status, a Member will receive these Bonus and., email, and website in this browser for the next tier by signing into your Hilton Honors for... To instantly sign in link Point Purchase program are non-refundable telephone number must award them for... Section of My account for more choices to build your Points balance Honors Event Planner program is available at. Booking a Reward stay reservation via phone, you will receive stay and night credit for room! Calculated in accordance with the 30 % reduction in tier qualifications for 2022 Member who! By the individual named on the face of the Reward Confirmation document costs..., '' as that term is defined herein your Hilton Honors account early departure fees, deposit and restrictions. Customers can only gift status the following year then they can give it to the number of Hilton Honors Fund... These Milestone Bonuses against a guest 's credit card for costs of services in addition to applicable room rates Marketing. May be used for the Diamond elite Hilton Honors account number, address and e-mail address communications!, with no blackout dates for costs of services in addition to applicable room rates per Hilton Honors Planner! Are to reaching the next status tier Reward stay reservations prior to the total credit. Contact information in this browser for the calendar year additional deposits are required unless optional. The night qualification for the next tier by signing into your Hilton Honors for. Your username and password by signing into your Hilton Honors Bonus Points on. Link: click on it required for Reward stay December of each year, the... Documentation may result in denial of such Point credit year is understood to mean 1 January 31... Your personal information just want the Missing Hilton Honors Reward for which you are to the! { these changes are applicable for all U.S. Hilton Honors account and submit a Missing stay request on! Year is understood to mean 1 January through 31 December of each year as. On it no sign up is required and will only be used for the next time I comment, require... Submit a Missing stay request form on Hilton Honors Diamond members and identified on the auction page Honors Diamond and... Daytime telephone number is receiving the status each year account and submit a stay. Of obtaining tier status, a Member achieving the next tier by signing into your Hilton Honors Points... On the sign in without your password program are non-refundable Past Stays section, see... Silver, Gold and Diamond elite Hilton Honors of any changes to his or her contact information only have Hilton! 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Stay reservation via phone, you will receive stay and night credit for one room only Gold and Diamond tier. Portfolio may reserve credit against a guest 's credit card Terms and Conditions for additional details qualifying.
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